Privacy Policy.

Dare to Dream Dietetics values the privacy and security of your personal health information and uses standards-compliant secure messaging where possible.
Patients of this practice are required to provide us with personal details, medical histories and reports so that we may provide appropriate dietetic care.

Dare to Dream Dietetics values the privacy and security of your personal health information and uses standards-compliant secure messaging where possible.

As a patient of our practice, we require you to provide us with your personal details, medical histories and reports so that we may provide appropriate dietetic care.

To enable ongoing care, and in keeping with the Privacy Act 1998 and Australian Privacy Principles, our aim is to provide you with sufficient information about how your personal information may be used or disclosed and record your consent or restrictions to this consent. Your personal information will only be used for the purposes for which it was collected or as otherwise permitted by law, and we respect your right to determine how your information is used or disclosed.

By signing below, you (as a patient/parent/guardian) are consenting to the collection of you/your child’s personal information, and that it may be used or disclosed by the practice for the following purposes:

• Administrative purposes in running our practice

• Billing purposes, including compliance with Medicare or NDIS requirements.

• Follow-up calls, appointment reminder/recall notices via SMS or email

• Disclosure to others involved in your health care, including treating doctors, surgeons, allied health

professionals, NDIS plan managers, NDIS support coordinators and specialists outside this practice. This

may occur as written referrals, reports or professional letters to the specified provider.

• Accreditation and quality assurance activities to improve individual and community health care and

practice management.

• For legal related disclosure as required by a court of law.

• For the purposes of research only where de-identified information is used.

• To comply with any legislative or regulatory requirements, e.g Medicare or NDIS compliance

If your Practitioner is concerned about yours or your child’s safety or if you disclose a serious criminal offence. In these instances, your Practitioner is required by law to inform and communicate with relevant professionals. You will be informed if your Practitioner needs to take this.

Family/Carers Policy.

If you are attending sessions with a family member/s or carer/s on whom you depend, and you disclose information likely to be a risk to your health in a private session, your Practitioner has a ‘no secrets’ policy. Your Practitioner will advise you if information needs to be shared with your family/carer and support you to share this information with your family/carer yourself. Your Practitioner will always inform you if they need to share critical information with your family/carer if you have been unable to do this yourself. Likewise, if family or a carer provide your Practitioner with information concerning your health, your Practitioner will inform you. Your Practitioner has a strong preference to ONLY have discussions with family in your presence unless you consent or prefer otherwise.

Please disclose to Dare to Dream Dietetics any carers, guardians or family members in the direct care of the patient who have consent to engage in sessions and with the practitioner . All other parties will not be privy to sessions, information or to have contact with the practitioner regarding the patient.

Telehealth Privacy Policy.

Dare to Dream Dietetics operates virtually via telehealth. It is imperative that both the practitioner, client/s and the client/s family/carers utilise telehealth safely and appropriately to ensure the privacy and confidentiality for all parties involved.

By signing below, you (as a patient/parent/guardian) are agreeing to the following telehealth privacy policies:

• Both practitioner and client/parent/guardian and any support workers or carers will be in a private area

for the telehealth consult to ensure privacy and confidentiality is upheld.

• Both practitioner and client/parent/guardian will disclose any additional persons who are in the room at

the time of the consult. These persons can be asked to leave the consult by either party to ensure

privacy and confidentiality

• Both practitioner and client/parent/guardian or any support workers or carers in attendance will NOT

record the session with any device such as with the telehealth platform, voice recorder or other

recording device

Failure to meet the above criteria to protect the privacy and confidentiality of both the practitioner and client/parent/guardian will result in the immediate cessation of service by Dare to Dream Dietetics.

Fees.

You accept responsibility for payment of invoices for services with Dare to Dream Dietetics. Consultation fees are payable at the time of your appointment and an invoice will be sent out accordingly. You have 7 days to pay all invoices via either direct deposit or online payment options.

NDIS clients please note: Dare to Dream Dietetics can only accept clients that are Self-Managed or Plan-Managed. We cannot accept clients who are NDIA or "Agency" managed. We will take steps to help you determine if you are eligible to claim our services with NDIS, however you are liable to pay any fees rejected by NDIS.

If you are self-managed:

(a) we will provide you with an invoice for the Supports provided;

(b) all invoices must be paid within 7 days of receiving that invoice;

(d) we reserve the right to reduce the Supports or stop providing the Supports to you if payment is not in accordance with this Agreement and we may refer you to a collection agency.

If you are plan-managed:

(a) we will send invoices to your Plan Manager for payment.

(b) all invoices must be paid within 7 days of receiving that invoice;

(c) if there are insufficient funds in your NDIS plan, your plan manager will advise Dare to Dream Dietetics of this and all invoices must be paid by the client

(d) we reserve the right to reduce the Supports or stop providing the Supports to you if payment is not in accordance with this Agreement and we may refer you to a collection agency.

Private health insurance: If you have private health insurance, you may be eligible to claim from your insurer if your policy includes cover for Dietetics. Dare to Dream Dietetics does not make these claims however we can provide you with all paid receipts for you to do this.

Medicare rebates: Medicare rebates are available if your Doctor/GP has provided us an EPC (Enhanced Primary Care) referral and we have accepted this BEFORE booking your appointment.

Medicare and private health rebates are available for Dietetics services and can be processed by Dare to Dream Dietetics once your invoice has been paid in FULL.

Please note, if there are any outstanding invoices on the account that have not been paid for and/or discussed with Dare to Dream Dietetics then any future appointments may not be booked and any existing appointments may also be cancelled.

Cancellation Policy.

In making your appointment with myself at Dare to Dream Dietetics, the clinicians have set aside time specifically for you to discuss your nutrition issues of concern. Please consider that their time is valuable before cancelling, postponing, or non-attendance at your appointment. It is very difficult to fill vacancies at short notice.

At least 48 business hours' notice if you wish to cancel or postpone your appointment without fee, email reminders are sent out 3 business days prior to your scheduled appointment.

Under 48 business hours - the cancellation fee payable is 100% of your appointment fee.

Non - attendance to your appointment- the cancellation fee payable is 100% of your appointment fee. A non-attendance is considered when you do not arrive within 15minutes of your appointment.

If you cancel or do not attend three consecutive appointments, we’ll cancel any future bookings. We’ll do our best to get in touch to rebook and support you in continuing your care, but future appointments will depend on availability.

For NDIS clients, this policy is also included in your service agreements.

For Concession clients; this fee applies to you however we are unable to claim the Medicare Rebate on cancellations or no shows under Medicare. Therefore you will be charged the standard concession rate for any cancellations under 48 hours or Non attendances to your appointment

The enforcement of the cancellation policy is subject to the discretion of the practitioner and business manager of Dare to Dream Dietetics.

Permissions.

At all times, we are required to ensure your details are treated with the utmost confidentiality. Your records are very important and we will take all steps necessary to ensure they remain confidential. Please complete the form below if you understand and agree to the following statements in relation to our use, collection, privacy and disclosure of your patient information:

• I have read the information above and understand the reasons why my information must be collected,

and the purposes for which my information may be used or disclosed by Dare to Dream Dietetics.

• I understand that if my information is to be used for any purpose other than that set out above, my

further consent will be obtained.

• I acknowledge that there may be risks associated with transmitting personal information via unsecured

messaging networks and emails.

• I give permission for my personal information to be collected, used and disclosed as described above

including follow up phone calls and contact via SMS and email.

• I understand only my relevant personal information will be provided to allow the above actions to be

undertaken and I am free to withdraw, alter or restrict my consent at any time by notifying this practice

in writing.

• I agree to adhere to the Family/Carers Policy as set out above

• I agree to adhere to the Telehealth Privacy Policy as set out above

• I agree to adhere to the Fees Policy as set out above

• I agree to adhere to the Payment and Credit Card Details Policy as set out above

• I agree to adhere to the Cancellation policy as set out above

• I agree to the Emergency Procedure & Consent Policy

I agree to pay all fees associated with my care at the time of the consult or as written on the invoice provided.

I understand that my appointments may be cancelled if invoices are not paid in a timely manner.

By Engaging with Dare to Dream Dietetics, you agree to the above policies, terms and conditions.